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FREQUENTLY ASKED QUESTIONS
© gate5 AG, 2006. All rights reserved.
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FREQUENTLY ASKED QUESTIONS
I can’t find an address.
Please make sure you have correctly spelled your entry. If you do not know how an
address is spelled correctly, simply enter the parts of the address, you know for sure
(e.g. “Lond”, “Leic” for Leicester Square in London). Then browse in the result list and
look for the address. Also make sure that the city in which you are looking for an
address is correct. Sometimes the official postal address differs from the address you
are looking for. In that case, search for an address nearby that you know of and
browse on the map.
If you find the address on the map but you can not find it while searching for it, please
let us know via service@nextar.com.
There is a failure in the map / POIs are missing.
If you detect an error in the map data (e.g. a street is missing completely), we would
like to inform our map data provider. Please let us know via service@nextar.com.
I have problems to get a GPS fix.
If you have problems getting a satellite fix with the GPS (you can see how many
satellites are being received on the main menu at the bottom left) please make sure,
that you are outside and the GPS antenna has a good visibility to the open sky. Some
models also do support an additional external active antenna. Please also consult
with the hardware manual of your device to get further information of how to obtain a
GPS fix.
Where can I get technical support?
Please contact the manufacturer or your retail store.
Where can I get software updates?
Please contact the manufacturer or your retail store for information about software
updates.
Where can I get additional maps and guides?
Please visit the download shop at www.navi-plugins.com.