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Troubleshooting Problems
Errors you might see include:
• No owner information - You must fill in the owner information
with both your name and email address.
• No License – your subscription service has expired. You need
to renew your subscription.
• Trial period Expired - Your trial period is over. You will need to
subscribe to continue service.
• No internet - the program cannot connect to the internet. This
might be normal if you have removed the internet connection.
To troubleshoot this problem, see Internet Connection
problems
on page 17.
• Web Service Not Available - The site serving the data is down,
Check again later.
• No Recent Traffic Data - The traffic data is out of date. This
generally occurs 45 minutes after the last live data. To clear
this problem re-establish an Internet connection.
Internet Connection Problems
Internet Explorer on the Pocket PC can be used to verify that an
Internet connection is present on the device. This connection can
be established via a network card, a connection to a cell phone, a
connection to a modem, or via ActiveSync.
The easiest connection to establish is with ActiveSync. The
ActiveSync connection presumes you have an internet connection
on the pc itself and then passes this connection to the PDA. It must
be already connected before the PDA can use it. Since this
connection can be used to verify proper operation it will be
described.