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Controls in detail
Useful features
Information button ¡
The Information button ¡ is located in
the center armrest storage/telephone*
compartment (
୴ page 253).
1 Information button
̈ Open the storage/telephone* com-
partment (
୴ page 253).
̈ Press and hold button 1 (for longer
than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting Call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call Connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and
the occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
i
The indicator lamp in the Roadside
Assistance button • remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on ignition
(together with the SOS button and the
Information button ¡).
See “System self-check” (
୴ page 263) when the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button • is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call Failed
appears in the
multifunction display.
Roadside Assistance calls can be terminated
using the button t on the multifunction
steering wheel or the respective button for
ending a telephone call on the audio system or
COMAND* head unit.