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Controls in detail
Useful features
Information button ¡
The Information button ¡ is located be-
low the center armrest cover.
̈ Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the au-
dio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp on the Roadside As-
sistance button • remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button ¡).
See system self-check (
୴ page 286)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button • is flashing con-
tinuously and there was no voice con-
nection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be ter-
minated using button t on the mul-
tifunction steering wheel or the
respective button for ending a tele-
phone call on the COMAND headunit.
i
The indicator lamp on the Information
button ¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button •).