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state to state. Megatech is not obligated to provide upgraded products at a reduced rate
when a previous product’s production cycle has ended. Megatech reserves the right to
modify warranty provisions without notice.
Obtaining Warranty and Repair Service
Call us fi rst! Before you begin the process of obtaining warranty or repair service,
please call us at 1-201-662-2800 and speak with one of our friendly and knowledgeable
Support Team Technicians. Often a product might appear defective, or to malfunction,
only because it is being used improperly or requires a simple adjustment. One phone call
to our experienced support team just might get you back and running!
If any component is found to be defective, it will be repaired or replaced and returned.
Any needed repairs that are not covered under warranty will be estimated on an indi-
vidual basis, prior to any work being done.
The package shipped to Megatech Service Department should be insured to cover the
value of a new replacement. Megatech will not be responsible for items lost in transit to
us.
When you return a product to Megatech, please provide the following:
• Return address (No PO Boxes)
• Note describing the problem
• Proof of purchase indicating the date of purchase
Shipping to Service Department Guidelines
• Remove all batteries from the model including NiCd packs and AA batteries.
• If the transmitter is being returned, remove the AA batteries.
• DO NOT SEND fuel, batteries, chargers, glow plug igniters, instructions manuals,
bodies or any other accessories you use to run your model. This will save shipping cost
and prevent the possibility of those items becoming lost. Megatech will not be liable for
accessory items lost during the repair process.
• If your model is equipped with aftermarket accessories and has a replacement value
higher than a stock new model, consider removing the accessories prior to shipment. In
case of loss during transit from Megatech to you, Megatech can only be responsible for
the replacement cost of a new stock model.
• Package the product in the most effi cient size box possible. Loose product in oversize
boxes can increase the risk of loss or additional damage in route to Megatech.
• Include a note with a brief description of the problem
• Include a daytime and evening phone number or e-mail address that the service
department may use to contact you with questions or estimates regarding the repair.
• Include a return shipping address. We cannot ship to Post Offi ce boxes.
Ship Items Freight prepaid to:
Megatech International
Attn: Service Department
8300 Tonnelle Avenue
North Bergen NJ 07047