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Troubleshooting
Condition Potential Causes
Can’t create a
MyKey™
• Key in backup slot is the last remaining admin
key (there always has to be at least one admin
key).
• Key in backup slot is a MyKey™.
• Key is not in the backup slot.
• SecuriLock passive anti-theft system is
disabled or in unlimited mode.
• Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer to Using
MyKey™ with remote start systems section.
Cannot program the
MyKey™ optional
settings
• Key in backup slot is a MyKey™.
• No MyKeys™ are programmed to the vehicle.
Refer to Create a MyKey™ section.
• Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer to Using
MyKey™ with remote start systems section.
Cannot clear
MyKey™
• No MyKeys™ are programmed to the vehicle.
Refer to Create a MyKey™ section.
• Vehicle has been started using a non
Ford-approved remote start system that is
programmed as MyKey™. Refer to Using
MyKey™ with remote start systems section.
Lost the only admin
key
• Purchase a new key from your authorized
dealer.
Lost any key • For programming spare keys, refer to the
Programming spare keys section in this
chapter.
Locks and Security
95
2011 MKX (mkx)
Owners Guide, 1st Printing
USA (fus)