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STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One
and Two, General Motors of Canada Limited wants
you to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors of
Canada Limited has committed to binding arbitration
of owner disputes involving factory-related vehicle
service claims. The program provides for the review
of the facts involved by an impartial third party arbiter,
and may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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