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In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
• Your telephone number (home and business)
• The name of the dealer and the city where the
dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
• Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
Customer Assistance
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