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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle
concern, Ford Motor Company offers a
complimentary roadside assistance program. This
program is separate from the New Vehicle Limited
Warranty. The service is available:
• 24–hours, seven days a week
• for the New Vehicle Limited Warranty period of
three years or 60,000 km (36,000 miles),
whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000
miles) on Lincoln vehicles.
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• limited fuel delivery
• towing of your disabled vehicle to the nearest
Ford Motor Company dealership, or your selling
dealer if within 56.3 km (35 miles) of the nearest
Ford Motor Company dealership (one tow per
disablement). Even non-warranty related tows,
like accidents or getting stuck in the mud or
snow, are covered (some exclusions apply, such as
impound towing or repossession).
Canadian customers refer to your Owner
Information Guide for information on:
• Coverage period
• Exact fuel amounts
• Towing of your disabled vehicle
• Emergency travel expense reimbursement
• Travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card
and place it in your wallet for quick reference. In the
United States, this card is found in the Owner Guide
Roadside Emergencies
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