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• items not covered by the new vehicle limited warranty
• items covered by a service contract
• alleged liability claims
• property damage where the damage is significant when compared to
the economic loss alleged under the warranty dispute
• cases currently in litigation
• vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
• vehicles which are no longer in the customer’s possession
Complaints involving vehicles on which applicable new vehicle limited
warranties have expired at receipt of your application are not eligible.
Eligibility may differ according to state law. For example, see the unique
brochures for California and Wisconsin purchasers/lessees.
Board membership
The Board consists of:
• three consumer representatives
• a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. Dealers are chosen because of their
business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• the file number assigned to your application
• the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
The dispute settlement board
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