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If inspections or repairs are required, let the assistance center make an
appointment for you at the most appropriate repair location in your area.
Please have the following information ready before you call:
• vehicle identification number
• current mileage
• a summary of your concern
When you arrive at the repair location, explain your concern fully to the
service writer. If your problem is not resolved, please contact the number
above and advise them accordingly.
If your service problem is not resolved, ask to see the Service Manager to
review your concern.
If you are still not satisfied, contact the number above and our
Motorhome Customer Assistance Center will assist you and/or the repair
location as needed.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
• an independent, third-party arbitration program for warranty disputes
• available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations.
What kinds of cases does the Board review?
Unresolved service or product performance complaints on Ford, Mercury
and Lincoln cars and Ford and Mercury light trucks which are within the
terms of any applicable written new vehicle warranty are eligible for
review, except those involving:
• a non-Ford product
• a non-Ford dealership
• a vehicle sales transaction
• request for reimbursement of consequential expenses. Expenses
incidental to the warranty complaint being reviewed are eligible for
consideration
Contacting the dispute settlement board
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