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Away from home
If you are away from home when your vehicle needs service, or if you
need more help than the dealership could provide, contact the Ford
Customer Assistance Center to find an authorized dealership to help you:
Ford Motor Company
Customer Assistance Center
300 Renaissance Center
P.O. Box 43360
Detroit, Michigan 48243
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Please have the following information available when contacting Ford
Customer Assistance:
• your telephone number (home and business)
• the name of the dealer and the city where the dealership is located
• the year and make of your vehicle
• the date of vehicle purchase
• the current mileage of your vehicle
• the vehicle identification number (VIN) listed on your vehicle
ownership license
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
MOTORHOME ASSISTANCE
If you require roadside assistance, please refer to the chapter Getting
Roadside Assistance. If you have a service concern, call the Motorhome
Customer Assistance Center (1-800-444-3311), which is available 24
hrs/day.
Motorhome assistance
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