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PROBLEMS AND SOLUTIONS GUIDE
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IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still
experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at 1-800-348-0751 between 9 AM - 7 PM (EST)
Monday through Friday or 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels
®
authorized service center. For the
location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.
PROBLEM POSSIBLE CAUSE SOLUTION
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been charged for at least
18 hours before using the vehicle for the first time. After first-time use,
recharge the battery for at least 14 hours after each use. Never charge the
battery longer than 30 hours.
Check all connectors. Make sure the charger connector is plugged into the
battery, and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless you have a
volt meter. If you suspect there is a problem with your charger, contact
your local Power Wheels
®
authorized service center. They can test your
charger for you.
Tripped thermal fuse The built-in thermal fuse may “trip” and shut down operation of the
vehicle if the vehicle is overloaded or the driving conditions too severe.
Once a fuse has "tripped", remove your foot from the pedal and wait 25
seconds before operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the 130 lb. (59 kg)
maximum weight capacity or by towing anything behind the vehicle. Do
not drive up hills or run into fixed objects, which can cause the wheels
to stop spinning while power is still being supplied to the motors. If
a thermal fuse continually trips, contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the motor harness connector
is plugged into the battery, and that there are no loose wires around the
motors.
Dead battery If your battery is old or if you have not followed Battery Care instructions,
your battery may be dead. If you are unsure whether or not the battery
is dead, you can have it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to exposure to water or
moisture, or can jam due to loose dirt, sand or gravel. Contact your local
Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center for diagnosis
and repair.
Vehicle was running but
suddenly stopped
Loose wire or loose connectors Check all wires and connectors. Make sure the motor harness connector
is plugged into the battery, and that there are no loose wires around
the motors.
Tripped thermal fuse The built-in thermal fuse may "trip" and shut down operation of the
vehicle if the vehicle is overloaded or the driving conditions too severe.
Once a fuse has "tripped", remove your foot from the pedal and wait 25
seconds before operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the 130 lb. (59 kg)
maximum weight capacity or by towing anything behind the vehicle. Do
not drive up hills or run into fixed objects, which can cause the wheels
to stop spinning while power is still being supplied to the motors. If
a thermal fuse continually trips, contact your local Power Wheels
®
authorized service center.