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Problems and Solutions Guide
M
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide on the next few pages. If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through
Friday. Or, contact your local Power Wheels
®
authorized service center. For the location nearest you,
please visit us on-line at www.powerwheels.com or call 1-800-348-0751.
Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse The built-in thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving condi-
tions too severe. The fuse will automatically reset itself after
approximately 25 seconds, allowing the vehicle to resume
normal operation. To avoid repeated automatic shutdowns,
do not overload the vehicle by exceeding the 50 lb
maximum weight capacity or by towing anything behind
the vehicle. Do not drive up hills or run into fixed objects,
which can cause the wheels to stop spinning while power
is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness connector
and that there are no loose wires around the motors.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery are dead, you can have
it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized
service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running but Loose wire or loose connectors Check all wires and connectors. Make sure the battery
suddenly stopped connector is tightly plugged into the motor harness con-
nector, and that there are no loose wires around the motors.