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• If for some reason you are still not satisfied, talk to
the general manager or owner of the dealership.
They want to know if you need assistance.
• If your dealership is unable to resolve the concern,
you may contact the Manufacturer’s Customer
Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Dealership name
• Vehicle identification number
• Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Phone: (800) 992-1997
DaimlerChrysler Canada, Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico (915) 729-1248 or 729-1240
Outside Mexico (525) 729-1248 or 729-1240
Customer Assistance For The Hearing Impaired Or
Speech Impaired (TDD/ TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD
(Telecommunication Devices for the Deaf) equipment
at its Customer Center. Any hearing or speech
impaired customer who has access to a TDD or a
conventional teletypewriter (TTY) in the United States
can communicate with the manufacturer by dialing 1-
800-380-CHRY.