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Black plate (21,1)
Chevrolet Impala Owner Manual - 2011
In Brief 1-21
For a full description of OnStar
services and system limitations, see
the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless the vehicle is in
a place where the wireless service
provider OnStar has hired for that
area has coverage, network
capacity and reception when the
service is needed, and technology
that is compatible with the OnStar
service. Not all services are
available everywhere, particularly
in remote or enclosed areas, or at
all times.
The OnStar system can record and
transmit vehicle information. This
information is automatically sent to
an OnStar call center when
Q is
pressed,
] is pressed, or if the
airbags or ACR system deploy.
This information usually includes
the vehicle's GPS location and, in
the event of a crash, additional
information regarding the crash that
the vehicle was involved in (e.g. the
direction from which the vehicle was
hit). When the virtual advisor feature
of OnStar hands-free calling is
used, the vehicle also sends
OnStar the vehicle's GPS location
so they can provide services where
it is located.
Location information about the
vehicle is only available if the
GPS satellite signals are
unobstructed and available.
The vehicle must have a working
electrical system, including
adequate battery power, for the
OnStar equipment to operate. There
are other problems OnStar cannot
control that may prevent OnStar
from providing OnStar service at
any particular time or place. Some
examples are damage to important
parts of the vehicle in a crash, hills,
tall buildings, tunnels, weather or
wireless phone network congestion.