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Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-14 Customer Information
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑7 or Roadside
Service (Mexico) on page 13‑10.
Gather the following information:
.
Driver's name, address, and
telephone number
.
Driver's license number
.
Owner's name, address, and
telephone number
.
Vehicle license plate number
.
Vehicle make, model, and
model year
.
Vehicle Identification
Number (VIN)
.
Insurance company and policy
number
.
General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑46.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify
to the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this
with your repair professional,
and insist on Genuine GM parts.