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Cadillac Escalade/Escalade ESV Owner Manual - 2011
In Brief 1-25
Crisis Assist, Stolen Vehicle
Assistance, Vehicle Diagnostics,
Remote Door Unlock, Roadside
Assistance, Turn‐by‐Turn
Navigation and Hands‐Free
Calling are available on most
vehicles. Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca (Canada),
contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080, or press
Q to
speak with an OnStar advisor
24 hours a day, 7 days a week.
For a full description of OnStar
services and system limitations, see
the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with
a wireless service provider for
service in that area. OnStar service
also cannot work unless the vehicle
is in a place where the wireless
service provider OnStar has hired
for that area has coverage, network
capacity and reception when the
service is needed, and technology
that is compatible with the OnStar
service. Not all services are
available everywhere, particularly
in remote or enclosed areas, or at
all times.
The OnStar system can record
and transmit vehicle information.
This information is automatically
sent to an OnStar call center when
Q is pressed, ] is pressed, or if
the airbags or ACR system deploy.
This information usually includes the
vehicle's GPS location and, in the
event of a crash, additional
information regarding the crash that
the vehicle was involved in (e.g. the
direction from which the vehicle was
hit). When the virtual advisor feature
of OnStar hands-free calling is
used, the vehicle also sends OnStar
the vehicle's GPS location so they
can provide services where it is
located.
Location information about the
vehicle is only available if the GPS
satellite signals are unobstructed
and available.
The vehicle must have a working
electrical system, including
adequate battery power, for the
OnStar equipment to operate.
There are other problems OnStar
cannot control that may prevent
OnStar from providing OnStar
service at any particular time or
place. Some examples are damage
to important parts of the vehicle in
a crash, hills, tall buildings, tunnels,
weather or wireless phone network
congestion.