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Cadillac Escalade EXT Owner Manual - 2011
Customer Information 13-9
Cadillac and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock‐Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery.
.
Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery.
.
Trip Interruption Benefits
and Service: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/160 000 km
(100,000 miles) Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
Cadillac Technician Roadside
Service (U.S. only)
Cadillac's exceptional Roadside
Service is more than an auto club
or towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting
a Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile
radius of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs.