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Cadillac DTS Owner Manual - 2011
STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One
and Two, General Motors of Canada Limited wants
you to be aware of its participation in a no-charge
mediation/arbitration program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle service
claims. The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter. The
program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1‐800‐207‐0685, or call the General Motors
Customer Communication Centre, 1‐800‐263‐3777
(English), 1‐800‐263‐7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1‐163‐005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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