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Emergency Road Service is performed on site for the
following situations:
• Fuel Delivery: Delivery of enough fuel for the vehicle
to get to the nearest service station (approximately
$5 in Canada). In Canada, for safety reasons,
propane and other alternative fuels will not be
provided through this service.
• Lock-out Service: Lock-out service will be covered
at no charge if you are unable to gain entry into your
vehicle. A remote unlock may be available if you
have an active OnStar
®
subscription. To ensure
security, the driver must present personal
identification before lock-out service is provided.
In Canada, the vehicle registration is also required.
• Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty
service or in the event of a vehicle-disabling crash.
Winch-out assistance is provided when the vehicle is
mired in sand, mud, or snow.
• Flat Tire Change: Installation of a spare tire in good
condition, when equipped and properly inflated, is
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not covered
by a warrantable failure.
• Jump Start: A battery jump start is covered at no
charge if the vehicle does not start.
• Trip Routing Service: Upon request, Cadillac
Roadside Service will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
• Trip Interruption Benefits and Assistance: If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the 60 months/
100,000 miles (160 000 km) warranty period. Items
covered are hotel, meals, and rental car.
• Alternative Service (Canada only): There may be
times when Roadside Service cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 upon submission of the
original receipt to Cadillac Roadside Service
®
.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
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