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Customer Assistance and Information ....... 460
Customer Satisfaction Procedure ............... 460
Online Owner Center ................................. 463
Customer Assistance for
Text Telephone (TTY) Users .................. 464
Customer Assistance Offices ..................... 464
GM Mobility Reimbursement Program ........ 465
Roadside Assistance Program ................... 466
Courtesy Transportation ............................. 469
Vehicle Data Collection and Event
Data Recorders ...................................... 471
Collision Damage Repair ........................... 472
Reporting Safety Defects ............................ 477
Reporting Safety Defects to the
United States Government ..................... 477
Reporting Safety Defects to the
Canadian Government ............................ 477
Reporting Safety Defects to
General Motors ...................................... 478
Service Publications Ordering
Information ............................................. 478
Section 7 Customer Assistance Information
459