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Giving and receiving assistance
Emergency request
Requirements
> BMW Assist is activated.
Activating BMW Assist, refer to page 194.
> Radio readiness is activated.
> The BMW Assist system is logged on to a
mobile phone network.
> The BMW Assist system is functional.
> Full preparation package mobile phone.
With this equipment, an emergency request
is still possible when no mobile phone is
paired with the vehicle.
Once your BMW Assist subscription expires,
the BMW Assist system can be deactivated by
a BMW center without you having to visit a
workshop. If the BMW Assist system has been
deactivated, Emergency Requests are not pos-
sible. The BMW Assist system can be reacti-
vated by a BMW center after signing a new con-
tract.
Initiating an emergency request
1. Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2. Press the SOS button until the LED in the
button lights up.
As soon as the voice connection to the BMW
Assist Response Center has been established,
the LED flashes.
When the Emergency Request is received at
the BMW Assist Response Center, the BMW
Assist Response Center contacts you and
arranges for additional steps to help you. Even if
you are unable to respond, the BMW Assist
Response Center can take further steps to help
you under certain circumstances.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
In the event of a BMW Assist emergency call,
data that are used to determine the necessary
rescue measures, such as the current position
of your vehicle if it can be established, are trans-
mitted to the BMW Assist Response Center.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. The BMW
Assist Response Center may still be able to
hear you, though.
Under certain conditions, an Emergency
Request is automatically initiated immediately
after a severe accident. Automatic Collision
Notification is not affected by pressing the but-
ton.
For technical reasons, the Emergency
Request cannot be guaranteed under
unfavorable conditions.<
Warning triangle*
The warning triangle is located in the luggage
compartment lid/tailgate.
Online Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AGOnline Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AG