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BMW Assist
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BMW Assist
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request
*
is sent.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vice will be available. The BMW Assist system
can be reactivated by a BMW center after sign-
ing a new contract.
Requirements
> The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
> To transmit position data, the vehicle must
be able to determine the current position.
> To activate and update BMW Assist, a GPS
signal must be available.
> The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. Activation
must be completed.
> BMW Assist is activated.
Offered services
> Emergency Request: when you press the
SOS button, a connection is established to
the BMW Assist Response Center. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
> Automatic collision notification: under cer-
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW
Assist Response Center then speaks with
you and takes further steps to help you.
> Enhanced Roadside Assistance: BMW
Roadside Assistance
*
can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
time.
> BMW Customer Relations: connection with
Customer Relations for information on all
aspects of your vehicle.
> TeleService: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW center, either automati-
cally before a service due date or when you
request a BMW service appointment.
> Remote door unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
> Stolen vehicle recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
> In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling, such as when
the mobile phone is not available or dis-
charged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService*
TeleService supports communication with your
BMW center.
> Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
*
Online Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AGOnline Edition for Part no. 01 41 2 602 678 - © 08/09 BMW AG