BMW 328i Automobile User Manual


 
Mobility
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Giving and receiving assistance
Emergency calling*
Conditions for an emergency call:
> Full preparation package mobile phone.
This equipment package makes it possible
to initiate an emergency call even if no
mobile phone is paired with the vehicle.
> BMW Assist is enabled. Enabling BMW
Assist, refer to page 175.
> Radio readiness is on.
> The car phone is logged on to a mobile tele-
phone network.
> The emergency call system is operable.
If your subscription contract with BMW Assist
expires, the car phone can be deactivated by a
BMW center without having to schedule an
appointment at a workshop. Once the car
phone has been deactivated, emergency calls
are not possible. The car phone can be reacti-
vated by a BMW center after signing a new con-
tract.
Initiating an emergency call
1. Briefly press the cover flap to open.
2. Press the button for at least 2 seconds.
The LED in the button lights up. As soon as the
voice connection to the BMW Assist response
center has been established, the LED flashes.
If the circumstances allow this, remain in the
vehicle until the connection has been estab-
lished. You will then be able to provide a
detailed description of the situation.
If the current location of your vehicle can be
determined, it will be transmitted to the BMW
Assist response center.
If the LED is flashing but the emergency
response center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. The
emergency response center may still be able to
hear you, however.
Under certain conditions, an emergency call is
automatically initiated immediately after a
severe accident. The automatic emergency call
is not affected by the button being pressed.
For technical reasons, the emergency call
cannot be guaranteed under unfavorable
conditions.<
Roadside Assistance
The BMW Group's Roadside Assistance ser-
vice is there to assist you around the clock in
the event of a breakdown, including on week-
ends and public holidays.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
Contact brochure.
In vehicles equipped with BMW Assist or
TeleService, you can establish contact with the
BMW Group's Roadside Assistance for break-
down assistance directly via iDrive, refer to
page 177.
First aid pouch*
Some of the articles contained in the first aid
pouch have a limited service life. Therefore,
check the expiration dates of the contents reg-
ularly and replace any items in good time, if nec-
essary.
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