96 Troubleshooting
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A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
ND THE PROGRAM—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Tas k Ma nage r
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION—
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD—
The Program Compatibility Wizard configures a program so
it runs in an environment similar to non-Windows operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
U
SE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS.
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER
