Solving Problems 53
4
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit
the Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all
devices from system setup, memory, and various internal tests,
and it displays the information in the device list in the left
pane of the screen. The device list may not display the names
of all the components installed on your computer or all devices
attached to your computer.
Parameters Allows you to customize the test by changing the test settings.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the optional floppy, CD, or DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing a drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• If testing an optional floppy drive, insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —
1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
3
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are safe to use on DVDs.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
Tab Function
