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CHAPTER 6: TROUBLESHOOTING
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
of your system board, keyboard, display, memory, hard drive, etc.
To invoke PSA, press <F12> to access the Boot Menu. Select “Diagnostics” from the
menu and press <Enter>.
During the assessment, answer any questions that appear.•
If a failure is detected, the computer stops and beeps. To stop the assessment •
and restart the computer, press <n>; to continue to the next test, press <y>;
to retest the component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write down •
the error code(s) and contact Alienware (for details, refer to “CONTACTING
ALIENWARE“ on page 90).
If the Pre-boot System Assessment completes successfully, you receive the
message “Do you want to run the remaining memory tests? is will take about
30 minutes or more. Do you want to continue? (Recommended)”.
Press <y> to continue if experiencing memory issues, else press <n> to nish
PSA testing with the following message “Pre-boot System Assessment complete.
No Diagnostic Utility Partition identied. Select OK to reboot your system.”
Press <o> to reboot your computer.
