Running the System Diagnostics 31
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical
assistance. The purpose of the diagnostics is to test your system's hardware without requiring
additional equipment or risking data loss. If you are unable to fix the problem yourself, service and
support personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable
to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics
tab. For information about using diagnostics, see the online help. For additional
information, see the
Server Administrator User's Guide
on your NAS system’s
Resource
CD.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or
devices. The system diagnostics menus and options allow you to:
• Run tests individually or collectively.
• Control the sequence of tests.
• Repeat tests.
• Display, print, or save test results.
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined
error limit is reached.
• View help messages that briefly describe each test and its parameters.
• View status messages that inform you if tests are completed successfully.
• View error messages that inform you of problems encountered during testing.
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