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Network problem
Problems Possible causes Possible solutions
No wireless connection
1. Check if the wireless radio is
on. See Wi-Fi setting.
2. Try to get closer to the
wireless access point.
3. Try to connect to another
known wireless access
point.
4. Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
5. Contact your internet
service provider for help.
No mobile broadband
connection
• The mobile broadband has
been capped.
• No signal from the service
provider.
1. Check if the mobile
broadband is turned on. See
Mobile Broadband Setting.
2. Move your tablet to a
different location for better
signal reception.
Contact your service provider to
change your broadband plan.
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