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A-7
Cisco MDS 9216 Switch Hardware Installation Guide
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Appendix A Troubleshooting
Contacting Customer Service
If you are unable to resolve a problem with the startup, gather the information
listed under the “Contacting Customer Service” section on page A-7 on this page,
and contact your customer support representative for assistance as directed under
“Obtaining Technical Assistance” in the Preface.
Note If you purchased this product through a Cisco reseller, contact the reseller directly
for technical support. If you purchased this product directly from Cisco, contact
Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this appendix, contact your customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service provider assist you as quickly as possible:
• Date you received the switch
• Chassis serial number (located on a label on the right of the rear panel of the
chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps you have already taken to isolate and resolve
the problem
See “Obtaining Technical Assistance” in the Preface.
Note If you purchased this product through a Cisco reseller, contact the reseller directly
for technical support. If you purchased this product directly from Cisco, contact
Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
