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Product does not run.
Product was running but
suddenly stopped.
Short run time.
Product runs sluggishly.
Sometimes the product
doesn’t run, but other
times it does.
Charger gets warm
during use.
Product makes loud
noises or grinding
sounds.
Problem Possible Cause Solution
Undercharged battery.
Charger is not working.
Loose wires or connectors.
Undercharged battery.
Battery is old and will not accept
full charge.
Riding conditions are too stressful.
Product is overloaded.
Loose wires or connectors.
Motor or electrical switch damage.
Normal response to charger use.
Chain is too dry.
Charge the battery. A new battery should have been charged for at
least 12 hours before using the product for the first time and up to 12
hours after each subsequent use.
Check all connectors. Make sure the charger connector is tightly
plugged into the charging port and that the charger is plugged into a
functioning wall outlet.
Contact Razor Customer Service to get replacement charger.
Check all wires and connectors to make sure they are tight.
Charge the battery. A new battery should have been charged for at
least 12 hours before using the product for the first time and up to 12
hours after each subsequent use.
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on product use and
conditions. Replace only with a Razor replacement battery.
Use only on solid, flat, clean and dry surfaces such as pavement or
level ground.
Make sure you do not overload the product by allowing more than
one rider at one time, exceeding the maximum weight limit, going up
too steep a hill or towing objects behind the product.
Check all wires connectors to make sure they are tight.
Contact your local Razor authorized service center for diagnosis and
repair. Contact Razor customer service or visit www.razor.com
No action required. This is normal for some chargers and is no cause
for concern. If your charger does not get warm during use, it does not
mean that it is not working properly.
Apply a lubricant such as 3 in 1
TM
or Tri-Flow
TM
to the chain.
TROUBLESHOOTING GUIDE
Need Help? Visit our web site for replacement parts, product support and a list of authorized service centers
at www.razor.com or call toll-free at 866-467-2967 Monday - Friday 8:00 AM - 5:00 PM Pacific Time.
For more troubleshooting tips, visit our website at www.razor.com.