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Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-7
Scheduling Service Appointments ....................8-10
Courtesy Transportation Program ....................8-10
Collision Damage Repair ................................8-11
Reporting Safety Defects ................................8-14
Reporting Safety Defects to the United States
Government ..............................................8-14
Reporting Safety Defects to the Canadian
Government ..............................................8-15
Reporting Safety Defects to General Motors .....8-15
Service Publications Ordering Information .........8-15
Vehicle Data Recording and Privacy ................8-16
Event Data Recorders ...................................8-17
OnStar
®
......................................................8-18
Navigation System ........................................8-18
Radio Frequency
Identification (RFID) ...................................8-18
Radio Frequency Statement ...........................8-18
Section 8 Customer Assistance Information
8-1