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OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar
service also cannot work unless the vehicle is in a place
where the wireless service provider OnStar has hired
for that area has coverage, network capacity and
reception when the service is needed, and technology
that is compatible with the OnStar service. Not all
services are available everywhere, particularly in remote
or enclosed areas, or at all times.
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar call center when
Q is pressed, ] is pressed,
or if the airbags or ACR system deploy. This information
usually includes the vehicle’s GPS location and, in
the event of a crash, additional information regarding
the crash that the vehicle was involved in (e.g. the
direction from which the vehicle was hit). When
the virtual advisor feature of OnStar hands-free calling
is used, the vehicle also sends OnStar the vehicle’s
GPS location so they can provide services where it is
located.
Location information about the vehicle is only available
if the GPS satellite signals are unobstructed and
available.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle
in a crash, hills, tall buildings, tunnels, weather or
wireless phone network congestion.
OnStar Steering Wheel Controls
This vehicle may have a Talk/Mute button that can be
used to interact with OnStar hands-free calling. See
Audio Steering Wheel Controls on page 4-82 for more
information.
On some vehicles, the mute button can be used to dial
numbers into voice mail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for more
information.
Your Responsibility
Increase the volume of the radio if the OnStar advisor
cannot be heard.
If the light next to the OnStar buttons is red, the system
may not be functioning properly. Press
Q and request
a vehicle diagnostic. If the light appears clear (no light is
appearing), your OnStar subscription has expired and
all services have been deactivated. Press
Q to confirm
that the OnStar equipment is active.
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