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158Tele Aid
Technical
data
Instruments
and controls
Operation Driving
Instrument
cluster display
Practical hints Car care Index
Roadside Assistance button •
Located below the center armrest cover is the Roadside
Assistance button •. Pressing and holding the
button (for longer than 2 seconds), will initiate a call to
a Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. The nature of the need for assistance can
then be described. Sign and Drive services (jump start, a
few gallons of fuel or the replacement of a flat tire with
the vehicle spare tire) are available.
If the vehicle requires more than Sign and Drive
services, the Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center.
For other than Sign and Drive services, labor and/or
towing charges may apply. Refer to the Roadside
Assistance manual for more information.
Notes:
The indicator lamp in the Roadside Assistance
button • remains illuminated in red for approx.
5 seconds during the system self-check after turning
key in steering lock to position 2 (together with the
“SOS” button and the Information button ¡).
See system self-check on page 155 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an “SOS” signal and cannot make voice
contact with the vehicle occupants.