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If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center (see page 32) or contact Power Wheels
®
Consumer Relations toll-free at 1-800-348-0751.
Hint: For faster service when calling Consumer Relations, completely charge the batteries before calling and have the
following available by the phone:
• vehicle,
• vehicle model number (see sticker in battery compartment),
• vehicle production run number (see sticker in battery compartment).
Problems and Solutions Guide
31
Problem Possible Cause Solution
When the foot pedal is pressed, Loose wire or connector Check all wires around the motors and all connectors
the vehicle won’t run without to make sure they are tight.
a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding Broken gears Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox center for diagnosis and repair.
Sound box not working Improperly installed batteries The sound box requires three “AA” alkaline batteries for
operation. Make sure the batteries are properly installed in
the sound box.
Dead batteries Replace the sound box batteries with three, new “AA” (LR6)
alkaline batteries.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some battery to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for If your battery does not make noise or swell slightly
concern. during charging, it does not mean that it is
not accepting the charge.