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N9733pr-09
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below.
If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at 1-800-348-0751.
Or, contact your local Power Wheels
®
authorized service center. For the location nearest you, please visit us online at
www.powerwheels.com, or call 1-800-348-0751.
PROBLEM POSSIBLE CAUSE SOLUTION
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the rst time. After rst-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power ow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse The built-in thermal fuse may “trip” and shut down
operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. Once a fuse has "tripped,"
remove your foot from the pedal and wait approximately
25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle
by exceeding the 65 lbs (29,5 kg) maximum weight
capacity or by towing anything behind the vehicle. Do not
drive up hills or run into xed objects, which can cause
the wheels to stop spinning while power is still being
supplied to the motors. If a thermal fuse continually trips,
contact your local Power Wheels
®
authorized service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that
there are no loose wires around the motors.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can
have it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose
dirt, sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Vehicle was running
but suddenly stopped
Loose wire or loose connectors Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that
there are no loose wires around the motors.
Tripped thermal fuse The built-in thermal fuse may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. Once a fuse has "tripped,"
remove your foot from the pedal and wait approximately
25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the
vehicle by exceeding the 65 lbs (29,5 kg) maximum
weight capacity or by towing anything behind the vehicle.
Do not drive up hills or run into xed objects, which can
cause the wheels to stop spinning while power is still
being supplied to the motors. If a thermal fuse continually
trips, contact your local Power Wheels
®
authorized
service center.
PROBLEMS AND SOLUTIONS GUIDE