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P2896pr-0920
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been charged for at
least 18 hours before using the vehicle for the fi rst time. After fi rst-
time use, recharge the battery for at least 14 hours after each use.
Never charge the battery longer than 30 hours.
Check all connectors. Make sure the battery connector is tightly
plugged into the charger connector, and that the charger is
plugged into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not
accept full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 3 years depending on vehicle use and
use conditions. Replace only with a Power Wheels® 12 Volt orange
battery with built-in thermal fuse. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing more than
one rider at one time, exceeding the 130 lbs (59 kg). maximum
weight capacity, or by towing objects behind the vehicle. If the
vehicle is overloaded, the built-in thermal fuse in the battery may
“trip”, and automatically shut down. Adjust the driving conditions
to prevent repeated automatic shutdowns.
Driving conditions are
too stressful
Use only on generally level ground.
Sometimes the vehicle
doesn’t run, but other
times it does
Loose wire or connector Check all wires around the motors and all connectors to run,
but other times it does make sure they are tight.
Motor or electrical
switch damage
Contact your local Power Wheels® authorized service center for
diagnosis and repair.
When the foot pedal is
pressed, the vehicle won’t
run without a push
Loose wire or connector Check all wires around the motors and all connectors the vehicle
won’t run without to make sure they are tight.
“Dead Spot” on motor
Contact your local Power Wheels® authorized service center for
diagnosis and repair.
Battery’s thermal fuse
constantly “trips”, but the
vehicle is not overloaded
nor the driving conditions
too severe
Damaged battery
Contact your local Power Wheels® authorized service center for
diagnosis and repair.
Child is switching
between FORWARD
and REVERSE without
stopping
Teach your child to stop the vehicle before switching direction.
Loud clacking or grinding
noise from a motor-
gearbox
Broken gears
Contact your local Power Wheels® authorized service center for
diagnosis and repair.
Charger gets warm
during use
It is normal for some
chargers to get warm
during use and is not
reason for concern.
Some chargers do not
get warm during use.
No action required. If your charger does not get warm during use,
it does not mean that it is not working properly.
Battery makes a sizzling
or gurgling noise when
charging
It is normal for some
batteries to make noise
and swell slightly while
charging and is not
reason for concern.
No action required.
If your battery does not make noise or swell slightly during
charging, it does not mean that it is not accepting the charge.
PROBLEMS AND SOLUTIONS GUIDE