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Product Service
•
For any questions about operating or installing this new Cobra product, or if
parts are missing…
PLEASE CALL COBRA FIRST…do not return this
product to the store. See customer assistance on page A1.
If this product should require factory service, please call Cobra first at
773-889-3087 BEFORE sending the product. This will ensure the fastest
turnaround time on any repair.
If Cobra asks that the product be sent to its factory, the following must be
furnished to have the product serviced and returned:
1. Send the complete unit, including power cord. (It is not necessary
to include the mounting bracket.)
2. For warranty repair, enclose some form of proof-of-purchase,
such as a photocopy or carbon copy of a sales receipt. If you
send the original receipt, it cannot be returned.
3. Enclose a typed or clearly written description of the problem
you are having with your unit, plus the name and address where
you want the unit returned.
4. Pack the unit securely to prevent damage during transit. If possible,
use the original packing materials.
5. Ship prepaid and insured using a traceable carrier such as United Parcel
Service (UPS), Federal Express, or Priority mail with delivery confirmation.
Ship to: Cobra Factory Service, Cobra Electronics Corporation, 6500 West
Cortland Street, Chicago, IL 60707 U.S.A.
6. Please allow three to four weeks before contacting us about the status
of your service. Call 773-889-3087 for assistance. If your unit is under
warranty, it will either be repaired or replaced upon receipt, depending
on the model. If your unit is out of warranty, you will receive a letter
informing you of the repair or replacement charge.
Limited 1-Year Warranty
•
For Products Purchased in the U.S.A.
Cobra Electronics Corporation warrants that its Cobra 15 Band Radar/Laser
Detectors, and the component parts thereof, will be free of defects in
workmanship and materials for a period of one year from the date of first
consumer purchase. This warranty may be enforced by the first consumer
purchaser, provided that the product is utilized within the U.S.A.
Cobra will, without charge, repair or replace, at its option, defective 15 Band
Radar/Laser Detectors, products or component parts upon delivery to the
Cobra Factory Service Department, accompanied by proof of the date of first
consumer purchase, such as a duplicated copy of a sales receipt.
You must pay any initial shipping charges required to ship the product for
warranty service, but the return charges will be at Cobra’s expense, if the
product is repaired or replaced under warranty.
This warranty gives you specific rights, and you may also have other rights
which vary from state to state.
Exclusions: This limited warranty does not apply:
1.
To any product damaged by accident.
2. In the event of misuse or abuse of the product or as a result
of unauthorized alterations or repairs.
3. If the serial number has been altered, defaced or removed.
4. If the owner of the product resides outside the U.S.A.
All implied warranties, including warranties of merchantability and fitness for
a particular purpose are limited in duration to the length of this warranty.
Cobra shall not be liable for any incidental, consequential or other damages;
including, without limitation, damages resulting from loss of use or cost of
installation.
Some states do not allow limitations on how long an implied warranty lasts
and/or do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations may not apply to you.