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6
PRODUCT SERVICE
26
6
MAINTENANCE & CUSTOMER SERVICE
If you are asked to send your unit to the
Cobra factory, please follow these steps:
1. Send the complete unit, including power
cord. (It is not necessary to include the
mounting bracket.)
2. For warranty repair, enclose some
form of proof-of-purchase, such as a
photocopy or carbon copy of a sales
receipt. If you send the original
receipt, it cannot be returned.
3. Enclose a typed or clearly written
description of the problem you are
having with your unit, plus the name
and address where you want the
unit returned.
4. Pack the unit securely to prevent
damage during transit. If possible,
use the original packing materials.
5. Ship prepaid and insured using a
traceable carrier such as United
Parcel Service (UPS), Federal Express,
or Priority mail with delivery
confirmation. Ship to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, IL 60707 USA
6. Please allow 3 to 4 weeks before
contacting us about the status of
your service. Call 773-889-3087
for assistance.
If your unit is under warranty, it will either be
repaired or replaced upon receipt, depending
on the model. If your unit is out of warranty,
you will receive a letter informing you of the
repair or replacement charge.
Maintenance of Your
Radar Detector
Your detector is designed and built to give
you years of trouble-free performance
without the need for service. No routine
maintenance is required.
If your unit does not appear to be
operating properly, please follow
these troubleshooting steps:
Make sure the power cord is
properly connected.
Make sure the socket of your vehicle's
cigarette lighter is clean and free
of corrosion.
Make sure the power cord's cigarette
lighter adapter is firmly seated in your
cigarette lighter.
Check the power cord fuse. (Unscrew
the ribbed end cap of the cigarette
lighter adapter and examine the fuse.
If required, replace it with a 1-amp
fuse only.)
Customer Service
Technical assistance in English and/or
Spanish for your unit through one of our
customer support services:
Automated Help Desk is available is
English only 24 hours a day, 7 days a week
at 773-889-3087.
Customer Service Operators are
available in English or Spanish at
773-889-3087 Monday through Friday,
8:00 a.m. to 6:00 p.m. CST.
Questions can be faxed in English or
Spanish to 773-622-2269.
Automated Technical Assistance
is available in English or Spanish 24 hours,
7 days a week via e-mail at:
productinfo@cobra.com
On-line answers to frequently
asked questions can be found in English
only at: www.cobra.com.
For assistance outside the USA, please
contact your local dealer.
Product Service
If you suspect that your unit requires service, please call 773-889-3087
BEFORE shipping it to Cobra. This will ensure that you receive service as
quickly as possible.