This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•
If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•
If your dealership is unable to resolve the concern, you
may contact the DaimlerChrysler Corporation’s Cus-
tomer Center.
Any communication to the DaimlerChrysler Corpora-
tion’s Customer Center should include the following
information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Dealership name
•
Vehicle identification number
•
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001
In Mexico contact:
A.V. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico (915) 729-1248 or 729-1240
Outside Mexico (525) 729-1248 or 729-1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
DaimlerChrysler Corporation has installed special
TDD (Telecommunication Devices for the Deaf) equip-
ment at its Customer Center. Any hearing or speech
impaired customer who has access to a TDD or a
IF YOU NEED CONSUMER ASSISTANCE 237
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