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Chevrolet Camaro Owner Manual - 2011
Customer Information 13-3
STEP THREE — Canadian
Owners: In the event that
you do not feel your concerns
have been addressed after
following the procedure outlined
in Steps One and Two, General
Motors of Canada Limited wants
you to be aware of its participation
in a no-charge Mediation/Arbitration
Program. General Motors of Canada
Limited has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the
facts involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so that
the entire dispute settlement
process, from the time you file your
complaint to the final decision,
should be completed in about
70 days. We believe our impartial
program offers advantages over
courts in most jurisdictions because
it is informal, quick, and free of
charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or
call the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with your new
vehicle purchase.
See your dealer for details.