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Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-4
Customer Assistance for Text
Telephone (TTY) Users .... .. .. . .. .. .. .. . .. .. . 8-5
Customer Assistance Offices ..... . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program ....... .... 8-6
Roadside Assistance Program ..... . .. .. . .. . .. . . 8-6
Scheduling Service Appointments ......... ...... 8-8
Courtesy Transportation Program .... .. . . . .. . . .. 8-9
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 8-10
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-13
Reporting Safety Defects to the
United States Government ............... .... 8-13
Reporting Safety Defects to the
Canadian Government ............ ......... .. 8-14
Reporting Safety Defects to General Motors ... 8-14
Service Publications Ordering Information .... . 8-14
Vehicle Data Recording and Privacy ...... ... .... 8-15
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-16
Navigation System .......... ...... ......... .... 8-17
Radio Frequency Identification (RFID) .... . . . . . 8-17
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-17
8-1