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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data
Recorders ..................................................7-9
Reporting Safety Defects ................................7-10
Reporting Safety Defects to the United
States Government ....................................7-10
Reporting Safety Defects to the Canadian
Government ..............................................7-11
Reporting Safety Defects to General Motors .....7-11
Service Publications Ordering Information .........7-11
Section 7 Customer Assistance and Information
7-1