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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-5
Roadside Service ...........................................7-5
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data
Records .....................................................7-8
Reporting Safety Defects ................................7-10
Reporting Safety Defects to the United States
Government ..............................................7-10
Reporting Safety Defects to the Canadian
Government ..............................................7-10
Reporting Safety Defects to General Motors .....7-10
Service Publications Ordering Information .........7-11
Section 7 Customer Assistance and Information
7-1