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How OnStar Service Works
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar Call Center when the OnStar button is
pressed, the emergency button is pressed, or if the
airbags or AACN system deploy. This information
usually includes the vehicle’s GPS location and, in the
event of a crash, additional information regarding
the crash that the vehicle was involved in (e.g. the
direction from which the vehicle was hit). When
the Virtual Advisor feature of OnStar Hands-Free Calling
is used, the vehicle also sends OnStar the vehicle’s
GPS location so they can provide services where it is
located.
OnStar service cannot work unless the vehicle is
in a place where OnStar has an agreement with a
wireless service provider for service in that area. OnStar
service also cannot work unless the vehicle is in a
place where the wireless service provider OnStar has
hired for that area has coverage, network capacity
and reception when the service is needed, and
technology that is compatible with the OnStar service.
Not all services are available everywhere, particularly in
remote or enclosed areas, or at all times.
Location information about the vehicle is only available
if the GPS satellite signals are unobstructed and
available.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle
in a crash, hills, tall buildings, tunnels, weather or
wireless phone network congestion.
Your Responsibility
Increase the volume of the radio if the OnStar
advisor cannot be heard. If the light next to the OnStar
buttons is red, the system may not be functioning
properly. Press the OnStar button and request a
vehicle diagnostic. If the light appears clear (no light is
appearing), your OnStar subscription has expired
and all services have been deactivated. Press the
OnStar button to confirm that the OnStar equipment
is active.
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