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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-6
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event
Data Records ...........................................7-10
Reporting Safety Defects ................................7-11
Reporting Safety Defects to the United States
Government ..............................................7-11
Reporting Safety Defects to the Canadian
Government ..............................................7-12
Reporting Safety Defects to
General Motors .........................................7-12
Service Publications Ordering Information .........7-12
Section 7 Customer Assistance and Information
7-1