11
Troubleshooting
(continued)
10
Lights (On/Flashing) and Condition Solution
On: FAULT, BYPASS, LINE, 100%, 75% Check the UPS to be sure that there is
Condition: On Bypass due to High adequate space for air to circulate near
Internal Temperature the vents and that the fan is working
properly. Restart the UPS.
Flashing: LINE This indicates that utility power is too high
Condition: Input Abnormal or low for the UPS to operate in BYPASS
mode, so if an inverter failure occurs,
the UPS will deliver no output.
On: FAULT, 100% Restart the UPS. If the problem persists,
Flashing: LINE, BYPASS contact Tripp Lite for repairs.
Condition: No Output due to High
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS
Restart the UPS. If the problem persists,
On: FAULT, 75% contact Tripp Lite for repairs.
Condition: No Output due to Low
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS Restart the UPS. If the problem persists,
On: FAULT, 50% contact Tripp Lite for repairs.
Condition: No Output due to High
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS Restart the UPS. If the problem persists,
On: FAULT, 25% contact Tripp Lite for repairs.
Condition: No Output due to Low
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS Check the UPS to be sure that there is
On: FAULT, 100%, 75% adequate space for air to circulate near
Condition: No Output due to High the vents and that the fan is working
Internal Temperature and Abnormal properly. Restart the UPS. If the problem
Input persists, contact Tripp Lite for repairs.
Storage and Service
Storage
Service
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the
UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period
of time, they may suffer permanent loss of capacity.
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System's circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp
Lite at (773) 869-1233. A service technician will ask for the UPS's model number, serial num-
ber and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material
Authorization (RMA) number, which is required for service. If you require packaging, the
technician can arrange to send you proper packaging. Securely pack the UPS to avoid damage
during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect,
special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an
authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid.
Mark the RMA number on the outside of the package. If the UPS System is within the 2-year
warranty period, enclose a copy of your sales receipt. Return the UPS for service using an
insured carrier to the address given to you by the Tripp Lite service technician.
