56
GB
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
select
“Borderls”-
“No”.
Check
• Is there an anti-virus
program or other
program running on
the system?
• Did you log onto
Windows Vista/XP/
2000 Professional using
an Administrator user
account?
• Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
• Are you using an
application software
other than Picture
Motion Browser?
Cause/Solutions
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
cTo install the driver in Windows Vista/
XP/2000 Professional, log onto Windows
using an Administrator user account.
c If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD screen.
If the printer shows trouble, do the
following:
1. Turn off the 1 (on/standby) switch
then turn it on again.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c Remove the USB cable and then connect
it again.
c When using an application other than the
Picture Motion Browser, an image might
be printed with borders even if you select
borderless print.
When you can set border/borderless
with an application, set an image to be
printed fully in the print range even if it
is printed over the range.
