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Becoming familiar with a new appliance always takes a little time. If you have any of the problems listed
below, try the solutions given. They may save you the time and inconvenience of an unnecessary service
call.
Problem Checks/Explanation/Solution
◆ Condensation inside the oven This is normal.
◆ Air flow around the door and outer casing
◆ Light reflection around the door and outer casing
◆ Steam escaping from around the door or vents
The oven does not start when you turn the TIMER knob. ◆ Is the door completely?
The food is not cooked at all ◆
Have you set the timer correctly?
◆ Is the door closed?
◆ Have you overloaded the electric circuit and caused a fuse to
blow or a breaker to be triggered?
The food is either overcooked or undercooked ◆ Was the appropriate cooking length set for the type of food?
◆ Was an appropriate power level chosen?
Sparking and cracking occur inside the oven (arcing) ◆ Have you used a dish with metal trimmings?
◆ Have you left a fork or other metal utensil inside the oven?
◆ Is aluminium foil too close to the inside walls?
The oven causes interference with radios or televisions ◆ Slight interference may be observed on televisions or radios
when the oven is operating. This is normal.
Solution
: Install the oven away from televisions, radios and
aerials.
If the above guidelines do not enable you to solve the problem, take a note of:
◆ The model and serial numbers, normally printed on the rear of the oven
◆ Your warranty details (date and place of purchase)
◆ A clear description of the problem
Then contact your local dealer or SAMSUNG after-sales service.
What to Do if You are in Doubt or Have a Problem
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